Last updated: FEBRUARY 8, 2021
We provide credit card payment processing services that enable our partners to assess surcharges and comply with applicable state and card network surcharging rules. In that capacity we receive personal information from our customers and process that information on behalf of our customers. In other situations we receive personal information for our own use. The following provides examples of the type of information that we collect from our business customers and website visitors, and how we use that information.
|Context||Types of Data||Primary Purpose for Collection and Use of Data|
|Account Information and Information about Customers||We collect the name and contact information of our customers and their employees with whom we interact||We collect contact information from our customers in order to communicate with them and provide our customers with information and assistance related to our services.|
|Client Information||We provide credit card payment solutions. In that role we may receive personal information from our customers.||When we receive personal information from one of our customers in order to carry out a project or a service we process that information on their behalf. When we act in this capacity, our client determines the purpose for which the information was collected and how we should use it.|
|Email Interconnectivity||If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.||We collect this information in order to understand how you interact with our emails and process your purchases.|
|Employment||If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. Providing this information is required for employment.||We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees.|
|Feedback/Support||If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.||We collect this information to receive, and act upon, your feedback or issues.|
|Mailing List||When you sign up for one of our mailing lists we collect your email address.||We share information about our products and services with individuals that consent to receive such information.|
|Mobile Devices||We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when visiting one of our stores.||We collect this information to understand how users interact with our site on their mobile devices.|
|Website interactions||We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.||We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.|
|Web logs||We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.||We collect this information to monitor user interactions with our site and detect fraud or abuse of our site.|
In addition to the information that we collect from you directly, or from our customers, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.
In addition to the purposes and uses described above, we use information in the following ways:
You can make the following choices regarding your personal information:
Changes to Your Personal Information: You can contact us at the address described below in order to request that your information be modified. If we are processing your information on behalf of one of our customers we will forward your request to that customer and await instructions on any changes that they believe are appropriate. For information that we collect on our own behalf, we rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile. If our website does not permit you to update or correct certain information, you contact us at the address described below in order to request that your information by modified. Note that we may keep historical information in our backup files as permitted by law.
Online Tracking: We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions. Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI), both of which maintain websites where people can opt out of interest-based advertising from their members. To opt-out of website interest-based advertising provided by each organization’s respective participating companies, visit the DAA’s opt-out portal available at http://optout.aboutads.info, or visit the NAI’s opt-out portal available at http://optout.networkadvertising.org.
Please address written requests and questions about your rights to [email protected] or call us 877-885-2097.
Note that, as required by law, we will require you to prove your identity. We may conduct an identity verification by phone call or email.
The Services and their servers are operated in the United States and are intended only for U.S audiences. Please be aware that your information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located where the privacy laws may not be as protective as those in your jurisdiction. If you choose to use our Site while located outside the United States, you hereby irrevocably and unconditionally consent to such transfer, processing, and use of your information in the United States and elsewhere. If you do not wish for your information to be transferred to, processed, or maintained outside of the country or jurisdiction where you are located, you should immediately cease accessing our Services.
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
CardX Services are not directed toward children under the age of 16, and we do not knowingly collect any personal information from children under the age of 16. If a child under 16 provided our Site or Services with personal information, we ask that a parent or guardian contact us as described below so that we may promptly delete the child’s information from our record.
If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
401 N. Michigan Avenue Suite 1610
Chicago, IL 60611