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Jonathan Razi Appears in ETA Q&A on “What You Need to Know About Surcharging”

“Now that surcharging solutions are being successfully used at scale, the question of whether surcharging is here to stay has been settled and the conversation has shifted—what will differentiate providers in terms of competitive excellence? The #1 barrier to entry is compliance: the contract rules with the card brands are onerous, there are still state laws on the books, and—for those who get it wrong—compliance enforcement will inevitably become more active as more merchants choose to surcharge. We predict the best surcharging providers will differentiate themselves by offering fully-compliant solutions for all environments, including the more complex areas of MOTO and eCommerce; enabling straightforward financial reconciliation for merchants; and delivering a frictionless experience overall.”

Read the full Q&A here.